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Will my name and contact information be publicly available?
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Yes. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark and other laws. This information is available to the public through DomainPeople's whois service. |
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What if the domain name I want to use is already taken?
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You can choose an alternative domain name, or if you feel that you have a right to the unavailable domain name, you could follow the domain dispute policy and try to acquire that particular domain name. |
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How do I renew my domain registration?
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If 15bones is the Registrar for your domain name, you can renew and extend the registration term for your domain at anytime by logging into the Manage Domains (login) area of our website and clicking on the "renew Domain" link from the side menu. Domains can be renewed and extended for periods from 1 to 10 years. |
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How long can a domain name be and what are the restrictions?
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A domain name can have a maximum of 67 characters including the extension (.com, .net, .org). A domain name can contain numbers (0-9), letters (a-z) or dashes (-). A domain name cannot start or end with a dash (-). A domain name cannot have characters such as (! @#$%&? ~: _).
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How long does it take to register a domain name?
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The domain registration is completed as soon as 15bones receives the completed registration form and payment. The registration process takes minutes. A confirmation e-mail is sent to the domain name's administrative and billing contacts with the details of the domain registration.
NOTE: The zone files, which make the Internet work, are updated twice daily, 7 days a week, beginning at 5:00 am and 5:00 pm Eastern Standard Time. Requests received and completed by these times will be included in the next zone file update. However, your newly created/modified record may not be visible in the whois database for 24-48 hours from the time of the zone file is updated.
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How do I sell/give/transfer ownership of my domain name to another person/company?
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Please download the correct form for your domain name and copy the form onto
the company letterhead or personal stationary of the registrant. The form must
be notarized and then mailed or couriered to us at the following address, along
with the 35$ fee:
Attn: Registrant Name Change Department
1440-555 West Hastings Street
Vancouver, BC V6B 4N6
Canada
Download in .pdf format:
.com,
.org, .net transfers
.ca
transfers
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How much does a domain registration cost?
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Domain name registration fee is $15USD per domain name, per year. |
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How do I modify an existing domain name record?
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You can update contact names for administrative contact, billing contact or technical contact, the registrant address, e-mail address, phone number and fax number by logging in to the your manage domains (login). |
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How do I cancel my domain name?
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Since our governing body does not allow cancellations with a refund, we cannot offer them to our clients.
If you no longer want your domain name, we suggest that you attempt to sell your domain name through a domain name broker (do a search for "domain name broker" on any search engine) or give your domain name to an interested party. DomainPeople will soon offer a service for selling domains. |
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How do I change my domain name server (DNS) information?
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If your domain name is registered through 15bones, you can login to your manage domain names (login) - account manager to modify the name server information for your domain name at any time. DNS information is processed at 5:00 am and 5:00 pm. Eastern Standard Time. |
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I have misspelled my domain name. How do I go about getting it corrected?
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Unfortunately, once a domain name is registered, it can not be altered, including spelling corrections. An alternative is to register the correctly spelled domain name and forward the incorrect one to your correct one. This will allow your customers can still find you even if they make the same mistake. |
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When I register my domain name with DomainPeople, who actually owns it?
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Unlike some Registrars, when you register your domain name with 15bones, the Registrant that you listed on the order form is considered the legal holder of the domain name for the duration of the current registration term. 15bones has no interest in owning your domain name(s). If we wanted them, we would have registered them already! |
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